When you buy Products online or order a service from Us, you have cancellation rights detailed below. If you reside within the EU, you are entitled to these rights under the EU Directive on Consumer Rights 83/2011. 

You may cancel your contract if you so wish, provided you exercise your right no longer than 14 days after the day you receive the Product(s).

This applies to the cancellation of whole orders.


We will reimburse you (by the method used to pay for the original transaction) the cost of the Products and delivery, within 14 days of the receipt of unopened/unused returned order. 


If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them until they are returned to us.

It can take up to 14 days (usually sooner) for the refund to appear in your bank account, but we'll keep you informed at each stage of our process. If the goods are used , tampered or user damaged, we reserve the right not to refund the order fully or partly. In this case you will have to orgonise transportation of  such goods back to You on your own expense. If you will not pick them up in 90 days from the date they were delivered to Us , we will consider them as unwanted and will dispose them with no refund to You.




How to cancel

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement to our customer services team, including details of:

  • your name
  • geographical address
  • details of the order you wish to cancel
  • your phone number and / or
  • email address

You also may, but are not obliged to, tell us of the cancellation using this information:

  • I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
  • Ordered on [*]/received on [*],
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if in writing)
  • Date

[*] Delete as appropriate

To: Microbiome LTD , Ruses 16-75 , Riga , LV-1029 , Latvia OR

Delivery cost refund

There is no refund of delivery costs.

Return costs refund

You will be required to bear the cost of the return of your order.